Privacy Policy

Version: V1 — 01/04/2026

This Policy sets out the principles and standards under which we undertake to collect, process, protect, and maintain the confidentiality of your data when you use the platform and the services provided through it. The platform is intended to enable booking services and the management and organization of appointments between users and the participating medical entities, and to support the operation of these services in a secure, organized, and effective manner. Use of the platform and the processing of data associated with it shall be limited to the legitimate purposes necessary for providing the service, operating, administering, securing, and supporting the platform, and for fulfilling the relevant legal and regulatory obligations, in accordance with the applicable laws and regulations.

We collect your data to enable booking services and the management and organization of appointments between the user and the medical provider through the platform, including enabling users to search for providers and book appointments, and enabling providers to manage, create, or coordinate appointments for users where needed. We also collect data to ensure that the application operates properly and securely, and to prevent misuse of the application or use in a manner that may cause harm or adversely affect the service. We do not use your data for commercial or marketing purposes unless we have your explicit consent.

User: The individual who uses the application or whose data is processed through it.

Medical Provider: The hospital, health center, clinic, or medical entity participating in the platform.

Application Provider: The owner and operator of the platform.

We may disclose information where required by law or upon request from competent governmental, judicial, or regulatory authorities.

• The Medical Provider registered on the application, and its authorized personnel, to the extent necessary for booking, managing, and coordinating appointments.
• The Application Provider, in its capacity as the owner and operator of the platform, to the extent necessary to operate, administer, secure, and support it.
• Authorized technical or operational service providers, including cloud infrastructure providers, messaging or verification service providers, and support, maintenance, or development service providers, to the extent necessary to operate, support, or provide services related to the platform.

We implement appropriate technical and organizational measures to protect personal data, including encryption during transmission and storage, appropriate access controls, and periodic backups, in a manner consistent with the nature of the service and reasonable operational requirements.

The application relies on cloud infrastructure, and data may be processed, stored, or backed up within or outside the user’s country where necessary to operate, provide, and support the platform, through authorized technical or cloud service providers. We implement appropriate safeguards to protect data in accordance with applicable laws and regulations.

We retain personal data, including appointment and booking data, whether completed or cancelled, for as long as necessary to provide the service, operate the platform, enable users to access their appointment history, assist with arranging future appointments where needed, and comply with applicable legal, regulatory, and operational requirements. Retention periods may vary depending on the type of data, the nature of the service, and applicable compliance requirements. In some cases, certain data may be deleted or retained on a more limited basis upon the termination or withdrawal of a Medical Provider from the platform, depending on the nature of the service or applicable legal or regulatory obligations.

Subject to applicable law, users may request access to their personal data or correction of such data. They may also request deletion where applicable, and may withdraw their consent where processing is based on consent, subject to any applicable legal, regulatory, or operational obligations. Some of these rights may be exercised through the Medical Provider or through the Application Provider, depending on the nature of the data and the purpose of processing. In some cases, we may need to continue retaining certain data where this is necessary to operate the service or comply with legal or regulatory requirements. Please do not include any unnecessary medical or sensitive health information when submitting a request.

In the event of a data breach, we will take appropriate steps to address it and provide notification where required in accordance with applicable laws and regulations.

1. 1. It is prohibited to use, disclose, sell, or exploit data for unauthorized commercial or marketing purposes, or in any manner that violates applicable laws or the applicable terms and conditions.
2. 2. The application is not intended for children below the legal age applicable in the country of residence, unless such use is supervised or carried out through a legally authorized person or entity where applicable. The Application Provider may restrict or prohibit the creation of accounts or the use of the application or certain of its features by such category, in whole or in part.
3. 3. The application may not be used unless the applicable Terms and Conditions and Privacy Policy have been reviewed and accepted.
4. 4. It is prohibited to use the application to make fake or improperly repetitive bookings, send unsolicited requests or content, or engage in any use intended to misuse, disrupt, or adversely affect the platform or the services provided through it. The Application Provider may take appropriate measures to prevent, limit, or address such conduct in accordance with applicable laws and regulations.
5. 5. Phone number verification is required to complete a booking through the application, and other appropriate verification methods may be used for certain browsing or usage features as made available by the platform.

This Policy shall be governed by the laws of the State of Qatar, and the Qatari courts shall have jurisdiction unless otherwise agreed in writing.

We may update this Policy from time to time, and the updated version will be published on the website or through the communication channels adopted by the Application Provider.

This Policy has been adopted in Arabic, and an English translation may be provided for convenience. In the event of any inconsistency, the Arabic text shall prevail unless otherwise stated.

By using the application or the services provided through it, you acknowledge that you have reviewed this Privacy Policy and understand its contents. Where applicable, you may also be asked to provide consent for certain processing activities or features where required by the nature of the service and applicable law.

For any inquiries or urgent data-related reports, please contact: